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59 Indbank Global Support Services Team Lead Jobs

Team Leader - Contact Centre (Collections - Oriya)

3-6 years

₹ 4 - 6L/yr

Delhi/Ncr

1 vacancy

Team Leader - Contact Centre (Collections - Oriya)

Indbank Global Support Services

posted 23d ago

Job Description

Build and manage the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
• Set the strategy for the development of the contact centers, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Lead, inspire and co-ordinate the contact center management team at all levels to create motivated and engaged colleagues.
• Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
• Responsible for the recruitment, training, induction and coaching strategy across the contact centers
• Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development all levels of contact center colleagues.
• Reviewing and defining clearly all contact center roles, any required shift and candidate profiles required across the contact center operation.
• Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.




Employment Type: Full Time, Permanent

Read full job description

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What Team Lead at Indbank Global Support Services are saying

Team Lead salary at Indbank Global Support Services

reported by 2 employees with 5-7 years exp.
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₹5.4 L/yr - ₹6.9 L/yr
30% less than the average Team Lead Salary in India
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What Indbank Global Support Services employees are saying about work life

based on 9 employees
100%
Day Shift
View more insights

Indbank Global Support Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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