Team Leader- Collection

Roles and Responsibilities

• Manage a team responsible for collection of outstanding debts from customers.
  
• Oversee dialer management, ensuring efficient use of resources and meeting targets.
  
• Monitor and analyze performance metrics to identify areas for improvement in collections operations.
  
• Develop strategies to improve recovery rates and reduce delinquencies.
  
• Ensure compliance with company policies, regulatory requirements, and industry standards.
  

Desired Candidate Profile