Server Admin L3 || Delhi

Position: Server Administrator Level 3 (L3)

Location: Delhi

Overview: Server Administrator Level 3 (L3) will be responsible for managing, maintaining, and troubleshooting our organization's servers and related components to achieve high availability and performance. This role requires a deep technical understanding of server hardware, operating systems, virtualization technologies, and networking. He/She will collaborate closely with other IT teams to ensure seamless operation of our Customer server infrastructure.

Key Responsibilities:

1. Server Administration:
• Deploy, configure, and maintain physical and virtual servers across various platforms (Windows Server, Linux, etc.)
2. Virtualization:
• Manage virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or Citrix XenServer.
• Provision virtual machines (VMs), manage virtual networks, and ensure high availability of virtualized resources.
3. Storage Management:
• Administer storage solutions (SAN, NAS) and ensure efficient data storage and backup processes.
• Implement and manage RAID configurations and storage protocols.
4. Networking:
• Configure and troubleshoot network connectivity of servers (TCP/IP, DNS, DHCP).
• Collaborate with network engineers to ensure smooth integration of server systems with the network infrastructure.
5. Backup and Recovery:
• Design and implement backup and recovery strategies for server systems and critical data.
• Perform periodic backup testing and ensure data integrity.
6. Documentation and Reporting:
• Create and maintain detailed technical documentation, including server configurations, procedures, and incident reports.
• Generate regular reports on server performance, capacity, and uptime metrics.
7. Technical Support and Troubleshooting:
• Provide L3 support for escalated server issues and collaborate with L1/L2 support teams to resolve incidents within defined SLAs.
• Conduct root cause analysis for recurring problems and implement permanent resolutions.
8. Security Compliance:
• Ensure servers are compliant with security standards and policies (e.g., PCI-DSS, GDPR).
• Implement security patches and upgrades in coordination with the security team.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as a Server Administrator or similar role with OEM like HPE/ Dell with at least 3 years in L3 support.
• In-depth knowledge of server hardware (HP, Dell, Cisco UCS, etc.) and server operating systems (Windows Server, Linux distributions).
• Experience with virtualization technologies (VMware vSphere, Hyper-V, XenServer).
• Familiarity with storage systems and protocols (SAN, NAS, iSCSI, NFS).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience in implementing and maintaining backup and recovery solutions.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Good communication skills and the ability to work effectively in a team environment.

Preferred Skills:

• Certifications such as VMware Certified Professional (VCP), Microsoft Certified Solutions Expert (MCSE), or similar.
• Experience with cloud platforms (AWS, Azure, GCP).