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16 Team Computers Jobs in Mumbai

Service Desk Coordinator

10-11 years

Mumbai, Mumbai Suburban

1 vacancy

Service Desk Coordinator

Team Computers

posted 18hr ago

Job Description


 Job Description

 Responsible for logging tickets, monitoring, assigning tickets to respective support engineers.

 Providing first level of remote technical support to clients.

  Making sure that the tickets are responded within the required time frame to meet the SLAs.

 Escalating the calls to support manager if tickets are not responded or resolved within the time.

  Vendor management.

  IT assets management.

 Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.

 Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.


Employment Type: Full Time, Permanent

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Service Desk Coordinator salary at Team Computers

reported by 1 employee with 10 years exp.
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₹2.8 L/yr - ₹3.6 L/yr
15% more than the average Service Desk Coordinator Salary in India
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What Team Computers employees are saying about work life

based on 1.6k employees
56%
50%
48%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Team Computers Benefits

Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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