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7 Tangentia Jobs

L1 Technical Support

1-3 years

New Delhi

1 vacancy

L1 Technical Support

Tangentia

posted 20hr ago

Job Description

  • L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
  • L1 is intended to be the first to acknowledge an incident.
  • L1 support tracks tickets until successfully resolved.
  • L1/L2 engineers can implement basic, documented break-fix tasks along the lines of following a documented process.
Resource Skill Set Expectations:
  • First and all subsequent contact to customer
  • 24*7 support via phone and email
  • Basic Level 1 troubleshooting, redirect to L2/L3 as required
  • Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
  • Impact analysis with accurate classification of reported issues to ensure appropriate prioritization
  • Qualification/replication of the reported issue in an appropriate customer environment
  • Initial triage to isolate unsupported 3rd party issues from potential root cause
  • Information gathering to ensure complete availability of details required for root cause analysis
  • Provision of technical resolution or problem workaround
  • Problem routing/escalation to second/third level support or third parties where required

Employment Type: Full Time, Permanent

Read full job description

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What people at Tangentia are saying

Technical Support salary at Tangentia

reported by 1 employee with 4 years exp.
₹3.6 L/yr - ₹4.6 L/yr
15% more than the average Technical Support Salary in India
View more details

What Tangentia employees are saying about work life

based on 51 employees
74%
77%
58%
60%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tangentia Benefits

Work From Home
Job Training
Team Outings
Health Insurance
Free Transport
Child care +6 more
View more benefits

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