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Engaged Employer

Tangentia

Compare

3.5

based on 52 Reviews

7 Tangentia Jobs

L1 Technical Support

tangentia

3.5

based on 52 Reviews

1-3 years

New Delhi

1 vacancy

L1 Technical Support

Tangentia

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Quality Control Legal Advisory Project Management New Product Development SAP Quality Management

+ 9 more

Job Description

L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.

L1 is intended to be the first to acknowledge an incident.

L1 support tracks tickets until successfully resolved.

L1/L2 engineers can implement basic, documented break-fix tasks along the lines of following a documented process.

Resource Skill Set Expectations:

First and all subsequent contact to customer

24*7 support via phone and email

Basic Level 1 troubleshooting, redirect to L2/L3 as required

Search knowledge base to verify if reported problems are already known issues with a defined resolution plan

Impact analysis with accurate classification of reported issues to ensure appropriate prioritization

Qualification/replication of the reported issue in an appropriate customer environment

Initial triage to isolate unsupported 3rd party issues from potential root cause

Information gathering to ensure complete availability of details required for root cause analysis

Provision of technical resolution or problem workaround

Problem routing/escalation to second/third level support or third parties where required

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support roles with real interview advice

What people at Tangentia are saying

Technical Support salary at Tangentia

reported by 1 employee with 4 years exp.

₹3.6 L/yr - ₹4.6 L/yr

15% more than the average Technical Support Salary in India

View more details

What Tangentia employees are saying about work life

based on 52 employees

74%

77%

58%

60%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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