AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Tangentia Team. If you also belong to the team, you
can get access from
here
Tangentia
Compare
All Filters
7 Tangentia Jobs
L1 Technical Support
Tangentia
posted 20hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
- L1 is intended to be the first to acknowledge an incident.
- L1 support tracks tickets until successfully resolved.
- L1/L2 engineers can implement basic, documented break-fix tasks along the lines of following a documented process.
Resource Skill Set Expectations:
- First and all subsequent contact to customer
- 24*7 support via phone and email
- Basic Level 1 troubleshooting, redirect to L2/L3 as required
- Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
- Impact analysis with accurate classification of reported issues to ensure appropriate prioritization
- Qualification/replication of the reported issue in an appropriate customer environment
- Initial triage to isolate unsupported 3rd party issues from potential root cause
- Information gathering to ensure complete availability of details required for root cause analysis
- Provision of technical resolution or problem workaround
- Problem routing/escalation to second/third level support or third parties where required
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support roles with real interview advice
What people at Tangentia are saying
Technical Support salary at Tangentia
reported by
1
employee
with 4
years exp.
₹3.6
L/yr - ₹4.6
L/yr
15%
more
than the average Technical Support Salary in India
View more details
What Tangentia employees are saying about work life
based on 51 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tangentia Benefits
View more benefits
Compare Tangentia with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
XenonStack
Compare
Waterlabs AI
Compare
Nadcab Labs
Compare
MSR Cosmos Group
Compare
InOrg Global
Compare
Orpak Systems
Compare
Brisa Technologies
Compare
Miko
Compare
Kratikal Tech Private Limited
Compare
Srushty Global Solutions
Compare
Indish Technologies
Compare
Similar Jobs for you
Share an Interview