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Senior Product Manager I
Talkdesk
posted 1mon ago
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Job Description
As a Senior Product Manager on Talkdesk, you will be responsible for driving the development and success of our products. You ll need to work closely with cross-functional teams to define product strategy, develop a roadmap, ensure the delivery of high-quality solutions and ensure successful product launches.
This role requires a blend of strategic thinking, analytical skills and hands-on execution.
Duties and Responsibilities:
- Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards
- Work closely with cross-functional teams, including Sales, Legal, Pricing, Billing, Engineering, Product Design, and Marketing, to ensure that all aspects of the product are aligned
- Develop and maintain product roadmaps, feature backlogs, and track progress against milestones
- Conduct market research, gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
- Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates
- Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
- Manage the product life cycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
- Ensure that all product work is completed in compliance with industry regulations and standards.
Qualifications:
- Bachelors degree in Business, Marketing, Engineering, or a related field
- 4+ years of Product Management experience;
- Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
- Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support.
- Strong analytical skills, with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions
- Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
- Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales, Customers, CSMs, Support, etc) to underpin the launch of new features and products
- Strong leadership and project management skills, with the ability to work with multi-disciplinary teams
- Experience working in an agile development environment, with a strong understanding of agile methodologies
- Experience within CCaaS or UCaaS is preferred
- Desirable experience in the design and production of product performance dashboards to convey commercial (PL) and adoption metrics in a consumable manner to senior stakeholders
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
Employment Type: Full Time, Permanent
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