Product Support Engineer - Performance Tuning (6-10 yrs)

Role & Responsibilities :

- Act as the primary point of contact for customer success, ensuring seamless database performance and query optimization.

- Provide expert-level support on RDBMS (MySQL, MSSQL, Oracle, Postgres, etc.).

- Execute Database Administration (DBA) tasks including backups, recovery, tuning, and performance monitoring.

- Optimize database queries and performance, ensuring high availability and disaster recovery strategies.

- Collaborate with the cloud team to provide scalable cloud solutions (AWS/Azure/GCP).

- Troubleshoot issues related to distributed cloud databases.

- Provide training and assistance to customers to maximize their database performance and usage.

- Actively engage with customers, understanding their requirements and providing technical solutions.

- Maintain strong communication and ensure customer satisfaction by effectively resolving any concerns.

- Document issues, processes, and solutions for continuous improvement.

Ideal Candidate :

- Proficient in RDBMS systems (MySQL, MSSQL, Oracle, Postgres, etc.).

- Proven experience as a Database Administrator (DBA) with strong query optimization and performance tuning skills.

- Hands-on experience with distributed cloud databases and cloud platforms like AWS, Azure, or GCP.

- Strong communication and customer handling skills.

- Ability to work in a fast-paced environment and provide technical solutions efficiently.

- Experience in troubleshooting and resolving technical issues for enterprise-level customers.