Director - Sales & Business Development - Telecom Firm (10-15 yrs)

Sales and Business Development Director

Key Responsibilities:

1. Existing Account Management (40%) :

- Maintain and strengthen relationships with current telecom clients.

- Ensure high levels of customer satisfaction and retention.

- Identify upselling and cross-selling opportunities within existing accounts.

- Conduct regular account reviews and strategic planning sessions.

- Resolve any issues or concerns to maintain strong partnerships.

- Co-ordinate with internal teams for any escalations and take the lead with clients to ensure timely resolution.

- Ensure a high level of Financial management in terms of Invoicing and collection.

2. Account Farming (30%) :

- Develop strategies to expand business within the current client base.

- Identify new departments or divisions that could benefit from BSS/OSS solutions.

- Create tailored proposals for additional products or services.

- Collaborate with technical teams to design expanded solution offerings.

- Negotiate contract expansions and renewals.

3. New Account Hunting (30%) :

- Identify and pursue new potential clients in the telecom industry.

- Develop and execute strategies to penetrate new accounts.

- Build relationships with decision-makers in prospective client organisations.

- Create compelling pitches and presentations for new business opportunities.

- Navigate complex sales cycles to close deals with new clients.

Required Skills:

- Deep understanding of telecom industry trends and BSS/OSS technologies.

- Proven track record in account management, farming, and new business development.

- Excellent and proven track record of participating in RFI/RFP and submitting the techno commercial proposal.

- Strong negotiation and presentation skills.

- Strategic thinking and business acumen.

- Excellent communication and relationship-building abilities.

- Ability to balance multiple priorities across existing and new accounts.

- Experience : 10+ years of experience in Telecom VAS, OSS and BSS.

Ideal Candidate:

- Bachelor's Engineering Degree in Computer Science, Electrical & Electronics