Customer Centricity Site Administration Lead

JOB DESCRIPTION

Job Title: Assistant/ Associate Manager- Administration (Customer Centricity)

Job Location: Bengaluru

Reporting to: Manager- Administration

Job Grade: 8 - II/ 7 - I

About Syngene

Syngene International Ltd. (BSE: 539268, NSE: SYNGENE, ISIN: INE398R01022) is the leading integrated research, development and manufacturing services company serving the global pharmaceutical, biotechnology, nutrition, animal health, consumer goods, and specialty chemical sectors. Syngenes more than 5200 scientists offer both skills and the capacity to deliver great science, robust data management and IP security and quality manufacturing at speed to improve time-to-market and lower the cost of innovation. With a combination of dedicated research facilities for Amgen, Baxter and Bristol-Myers Squibb as well as 2 Mn sq. ft of specialist discovery, development and manufacturing facilities, Syngene works with biotech companies pursuing leading-edge science as well as multinationals, including GSK, Zoetis and Merck KGaA. For more details, visit www.syngeneintl.com

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and SOPs, in letter and spirit.

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned.

• Contributing to development of procedures, practices and systems that ensure safe operations Executive.

• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.

• Ensuring safety of self, teams, and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.

• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self

• Compliance to Syngene s quality standards at all times.

Core Purpose of the Role: To manage Executive Fine Dining room for Foreign Guests, Senior leadership and Dignitaries/ VIPs, and F&B operations for Event Management and Facilities Administration.

Role Accountabilities

• Qualifications and Experience in Hotel Management or Hospitality Graduate from a reputed institution

• Should have a background and experience in the Food & Beverages Department of the Hotel Industry in reputed Hotels/ Restaurants

• Complete operational Management of EDR and ensure Dining room is maintained in well manner and have restaurant experience for guests/ client s visits

• Monitoring the VVIP guests Executive Fine-Dine and F&B operations for all Daily Requirements and Events.

• Preferable also to have experience in Corporate Admin Facilities Management

• Monitoring Event management and coordination (Townhall, meetings and other events).

• Monitoring and deployment of office/pantry boy for the clients/auditor s hospitality services.

• Monitoring and supply of pantry/stationeries and consumables stock.

• Monitoring entire housekeeping activities and operations.

• SPOC for dedicated client facilities and visits coordination.

• Procurement of Admin department materials and requirements.

• Monitor on vacuum and carpet/chairs shampooing/cleaning activities as per schedules.

• Conducting trainings/briefing sessions as per Admin protocols/procedures.

• Creating presentations/PPT s and Analytics on Admin activities.

• New initiatives to improve the services, hygiene, and health at workplace.

Syngene Values

All employees will consistently demonstrate alignment with our core values.

• Excellence

• Integrity

• Professionalism

Specific requirements for this role

Experience- 9 - 15 Years

Skills and Capabilities: Good English speaking with preferably any exposure to Foreign guests and VIP dignitaries, should have prior good 4star / 5 star hotel or a high profile restaurant experience from the F&B side and Floor Manager.

Education- MBA/MSW/ Hotel Management Graduate