Product Manager - SaaS (2-5 yrs)

Position: Product Manager

Experience: 2-5 years.

Location: Noida (Currently Hybrid Work Mode).

- Xebo.ai is a SaaS based experience management platform. We are a multinational IT product-based firm whose vision is to be the best in class omnichannel platform providing customer experience, employee experience and market research to organizations and help them make smarter and informed decisions hence improving the experiences organizations provide to every stakeholder.

- The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking and Awareness.

- We are proud to provide experience management solutions, as well as strategic guidance, support. and services to leading banks, Insurance companies, airports and FMCG companies across the globe.

- With a creative management, a skilled team, and an inherent ability to succeed, Xebo.ai strives to grow and reach heights.

- This position requires a proactive, highly organized, and versatile individual with excellent. communication and leadership skills.

Role Overview:

- We are seeking dynamic and motivated Product Managers to join our team.

- The ideal candidates will have a strong understanding of product metrics anduser flows.

- They will play a key role in shaping the future of our products and driving exceptional customer experiences.

Key Responsibilities:

- Develop and maintain a deep understanding of our product metrics and user flows.

- Create and refine wireframes to guide product development.

- Collaborate with cross-functional teams including design, engineering, and marketing.

- Prioritize and manage the product backlog.

- Conduct user research and gather feedback to inform product decisions.

- Analyze data to measure the success of product features and make data-driven recommendations.

Preferred Qualifications:

- Experience working with customer care teams.

- Familiarity with CRM tools such as WebEngage, CleverTap, etc.

- Strong analytical and problemsolving skills.

- Excellent communication and collaboration abilities.