Field Applications Engineer

2. Pre-Sales Engineering
Collaborate with the sales team to understand customer needs and propose suitable hardware/software solutions.
Deliver technical presentations, demonstrations, and proof-of-concept prototypes to showcase the value of the company s offerings.
Assist customers in understanding how the product aligns with their application requirements.

3. Post-Sales Support
Ensure seamless integration of products by offering hands-on assistance, training, and guidance during the implementation phase.
Act as a customer advocate to relay feedback to internal teams for continuous product improvement.

4. Product Expertise and Development
Maintain up-to-date knowledge of the company s product lines and the latest industry trends.
Collaborate with R&D and engineering teams to provide input on product enhancements based on customer feedback and market demands.

5. Documentation and Reporting
Prepare technical documentation, application notes, and user guides for internal and external use.
Document and communicate customer needs, technical challenges, and opportunities to internal stakeholders.

6. Customer Relationship Management
Build and maintain strong, long-term relationships with customers by acting as a trusted technical advisor.
Collaborate with cross-functional teams to deliver high-quality solutions that meet or exceed customer expectations

1. Education and Experience
Bachelor s or Master s degree in Electrical Engineering, Computer Science, or a related technical field.
5+ years of experience in technical support, application engineering, or a related role.
2. Skills
Strong knowledge of hardware/software systems, including expertise in areas such as:
High-performance computing (HPC)
AI/ML
Networking
Storage solutions
Proficiency in diagnosing and troubleshooting complex technical issues.
Strong presentation, communication, and customer-facing skills.
Familiarity with product lifecycle management and technical marketing.
3. Technical Tools
Experience with diagnostic tools, programming languages, or simulation software.
Knowledge of key industry standards and platforms (e.g., Intel/AMD architectures, GPU computing, cloud platforms).
4. Additional Competencies
Ability to work independently and in dynamic environments.
Willingness to travel to customer sites for meetings and on-site support.