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11 Supermicro Jobs

Technical Account Manager

5-9 years

Bangalore / Bengaluru

1 vacancy

Technical Account Manager

Supermicro

posted 1mon ago

Job Description

Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a buddy system for products weighing more than 50 lbs.
Travel is required (up to 25%)
Qualifications:
  • Bachelors degree in engineering or other technical field
  • 5+ years of experience in engineering/IT industry
  • Strong background working with x86 based line of products
  • Must be punctual and detail-oriented. Fluent in English
  • Excellent communication (both oral and written) and interpersonal skills
  • Excellent troubleshooting and problem solving skills
  • Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
  • Familiarity with Linux and Virtualization is a plus

Employment Type: Full Time, Permanent

Read full job description

What people at Supermicro are saying

Supermicro Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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