Voice Process Executive

💻 1. Data Entry & Reporting

• Maintain call logs, case notes, and customer interaction records.
• Prepare daily, weekly, or monthly reports on customer support performance.

🤝 2. Coordination with Other Departments

• Work with internal teams (technical, billing, operations) to resolve customer issues.
• Ensure smooth communication between departments for seamless service.

📞 3. Customer Interaction & Issue Resolution

• Answer customer inquiries via phone, email, or chat.
• Understand customer problems and provide appropriate solutions.
• Escalate unresolved issues to the relevant department.

🎯 4. Handling Complaints & Feedback

• Address and resolve customer complaints efficiently.
• Gather customer feedback and suggest improvements.
• Maintain a polite and professional attitude, even with difficult customers.