Branch Manager

Job Overview:

The Branch Manager will oversee all aspects of our operations at the company-owned and operated branch in Chennai. The ideal candidate will have a strong track record in the electric vehicle (EV) industry, particularly within the two-wheeler sector, and will demonstrate a passion for sustainable transportation solutions. This role requires a dynamic, results-driven leader who can maintain high operational standards while managing a team, building customer relationships, and driving sales in line with SVM's strategic objectives.

Key Responsibilities:

Operational Management: Lead and manage the branchs day-to-day operations, ensuring efficiency in all processes including sales, customer service, and inventory management. Optimize operations to achieve and exceed branch goals and targets.

Team Leadership: Manage, mentor, and motivate the branch team to ensure a high-performance culture. Foster a collaborative environment to ensure employee engagement and satisfaction.

Sales and Revenue Generation: Drive branch sales and develop strategies to enhance revenue generation while ensuring the promotion of sustainable EV products. Meet and exceed sales targets set by the organization.

Customer Engagement: Build and maintain strong relationships with customers, ensuring a high level of satisfaction. Address customer concerns promptly and ensure the best service is provided at all times.

Marketing and Brand Representation: Promote SVMs brand and mission within the local community. Engage in promotional activities to increase brand awareness and drive foot traffic to the branch.

Product Knowledge and Training: Stay up-to-date with the latest product developments and ensure the team is well-trained on product specifications and benefits. Provide exceptional training to staff on selling techniques and product knowledge.

Compliance and Reporting: Ensure compliance with company policies and industry regulations. Report on branch performance and provide feedback to the management team for strategic planning.

Cost Management: Monitor branch expenses to ensure effective cost control while maintaining high service standards. Implement strategies to improve the branch's profitability.

Customer Feedback and Continuous Improvement: Collect and analyze customer feedback to drive continuous improvement in both customer service and operational practices.

Key Requirements:

Experience: Minimum 5+ years of experience in a managerial role, with at least 2+ years of experience in the electric vehicle or 2-wheeler automobile industry.

Strong leadership skills with the ability to manage, inspire, and lead a team.

In-depth knowledge of sales and branch operational management.

Excellent communication, interpersonal, and negotiation skills.

A passion for sustainable energy and electric mobility.

Ability to drive sales while focusing on customer satisfaction.

Education: Bachelor’s degree in Business Administration, Engineering, or a related field. MBA is a plus.

Location: Must be based in or willing to relocate to Chennai, Tamil Nadu.