Senior Site Reliability Lead - SaaS & Cloud Operations (8-10 yrs)

Responsibilities :

- Lead and manage a team of SRE/Operations engineers, fostering a collaborative and high-performing work environment.

- Oversee the support of our SaaS products and services on AWS, ensuring optimal uptime and performance.

- Implement and manage Infrastructure as Code (IaC) tools like Terraform and Helm to automate infrastructure provisioning and configuration (Ansible experience a plus).

- Manage and optimize our Kubernetes clusters (EKS) and CI/CD pipelines using ArgoCD or similar tools.

- Proactively monitor system health, identify and troubleshoot issues, and implement solutions to minimize downtime.

- Respond effectively to incidents, diagnose root causes, and lead the team in implementing swift resolutions.

- Develop and implement processes and procedures for efficient SRE operations.

- Stay up-to-date on the latest trends and advancements in cloud technologies, SRE best practices, and automation tools.

- Create a culture of knowledge sharing and provide mentorship to junior engineers to help them grow their skills.

Qualifications :

- 8+ years of experience in system administration, cloud operations, or a related field.

- Proven experience leading and managing a team of SRE/Operations engineers.

- Solid understanding of SaaS delivery models and support methodologies.

- In-depth knowledge of AWS cloud services and best practices.

- Expertise in Infrastructure as Code (IaC) tools like Terraform and Helm (Ansible experience a plus).

- Experience with Kubernetes (EKS) and CI/CD pipelines (ArgoCD or similar) is a strong plus.

- Excellent problem-solving, analytical, and troubleshooting skills.

- Strong leadership, communication, collaboration, and interpersonal skills.

- Passion for building and mentoring high-performing teams