Technical Operations Engineer

Career Level : Senior.

Who We Are:

This is Spearhead Technology where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success.

From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress.

At Spearhead Technology, quality isn't a mere aspiration it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services.

Step into Spearhead Technology, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction.

We are seeking a skilled and motivated Technical Operations Engineer to join our dynamic team. This role involves collaborating with cross-functional teams to ensure the stability, efficiency, and performance of our technical operations. The ideal candidate will have a strong background in monitoring, troubleshooting, and optimizing production systems, with a focus on leveraging advanced tools and technologies. If you thrive in a fast-paced environment and have a passion for problem-solving, we’d love to hear from you.

Job Description:

Duties and Responsibilities:

• Triage production incidents to evaluate their impact and identify causes.

• Design, develop, and deploy dashboard solutions and multi-dimensional reports using Splunk logs and IBM Instana.

• Collaborate with the team to assess monitoring and alerting needs based on Splunk logs.

• Analyze databases and Splunk logs to determine the impact of production incidents.

• Conduct early detection of abnormalities by analyzing Splunk logs.

• Review Google Cloud Platform (BigQuery) to identify irregularities.

• Participate in production meetings to collaborate and communicate with other teams.

Requirements:

Must - Haves:

• 5-7 years of experience with Splunk, including proficiency in complex queries.

• Experience with monitoring tools such as IBM Instana or other APM tools (e.g., New Relic, DataDog).

• 5-7 years of SQL experience.

• Strong analytical skills using Excel.

• Ability to work effectively as part of a team.

• Strong communication and collaboration skills.

Nice to Have:

• Experience with Google Cloud Platform (BigQuery).

• Working knowledge of Java or other high-level programming languages is advantageous.

• Understanding of cloud architecture (AWS preferred).

• Familiarity with best practices in enterprise application architecture design and development.

What’s in it for you:

At Spearhead Technology, we prioritize your well-being and professional growth. Here's what you can expect:

• Achieve a healthy work-life balance.
• Competitive compensation and abundant growth opportunities.
• Enjoy a standard 5-day workweek with 2 fixed weekly offs.
• Experience an employee-centric environment with supportive policies.
• Benefit from family-friendly and flexible work arrangements.
• Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity. Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment.

Please note : At Spearhead Technology, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs.

As an equal opportunities’ employer, Spearhead Technology welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity.