Technical Analyst

• Requirement Analysis & Documentation:
• Collaborate with program managers, stakeholders, and end-users to gather and analyse functional and non-functional requirements.
• Document technical specifications, workflows, and system architectures to guide development efforts.
• Software Development & Implementation:
• Assist in the design, development, testing, and deployment of software applications in various domains as per organizations needs.
• Continuously improve the existing applications based on the feedback from stakeholders and user groups on their pain areas and changing requirements
• Ensure solutions adhere to industry best practices, data security standards, and compliance requirements.
• Technical Support & Troubleshooting:
• Provide ongoing technical support for existing applications, including troubleshooting and resolving issues.
• Monitor system performance and implement enhancements as needed.
• Collaboration & Communication:
• Work closely with cross-functional teams (e.g., IT, program management, and external vendors) to ensure seamless integration of systems.
• Present technical findings and project updates to non-technical stakeholders in a clear and concise manner.
• Continuous Improvement:
• Stay up-to-date with emerging technologies and industry trends to recommend and implement innovative solutions.
• Contribute to the development and improvement of internal processes, tools, and methodologies.
• Documentation & Training:
• Develop and maintain comprehensive technical documentation for systems and applications.
• Conduct training sessions and provide technical guidance to staff as necessary.

Qualifications

• Educational Background:
• Bachelors degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, Agile, or specific programming languages) are a plus.
• Experience:
• Proven experience of 5+ years preferred, with at least 2+ years as a Technical Analyst or similar role.
• Demonstrated experience in software development, system analysis, and project management.
• Familiarity with the full software development lifecycle (SDLC) and Agile methodologies.
• Technical Skills:
• Proficiency in one or more programming languages (e.g., Python, Java, JavaScript) and familiarity with modern frameworks.
• Experience with database management systems (SQL/NoSQL) and data analysis tools.
• Knowledge of system integration, APIs, and cloud-based services is desirable.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Detail-oriented, organized, and capable of managing multiple projects simultaneously.
• Any exposure to or understanding of social sector organization will be an added advantage A passion for social impact and an understanding of community and children welfare challenges.