Office-365 Senior Executive-Information Systems

Role Overview

Second line Messaging support engineer working within European office hours

To provide second line support and technical implementation: installation, maintenance, performance optimization of messaging infrastructure technologies

Key Responsibilities

Operation of Messaging incidents escalated by L1 teams.

Operation of Messaging request assigned by managers or automated ticketing tool.

Maintain Operational and User procedures and ensure that Team Leader is informed of progress.

Carry out tasks and project in accordance with the operation and security guidelines.

Assist the team with adoption and development of Office 365 Exchange and Teams services.

Assist the team with maintenance and troubleshooting of Exchange and Skype On Premise environments.

Monitoring, analysis and diagnostics of environment alerts and email security.

Production and development of documentations and support guides.

Essential Skills

Good verbal and written communications skills.

Experience of supporting English speakers in Europe and/or US/Canada.

A committed team player with the desire to help colleagues.

Able to contribute to meeting and express opinions in a professional manner.

Experience in any Messaging technologies such as Exchange Online, Microsoft Teams, MS Exchange Server, Skype for Business, telephony services.

Infrastructure skills covering administration, fault finding/diagnosis and fix.

Experience within a customer support environment.

Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.

Additional Skills

Experience in other Office 365 technologies such as PowerAutomate

Experience in PowerShell or other scripting tools.

Experience of Windows server technologies

Total Experience Expected: 02-04 years