Assistant Manager / Business Development Manager - Sales

The Assistant Manager / Business Development Manager (BDM) - Sales is responsible for achieving sales budgets, expanding the customer base, and meeting defined targets related to Gross Profit (GP) and/or volume. This role requires an individual with strong sales and business development expertise, capable of meeting new prospects, maintaining relationships, and executing effective sales strategies within the international freight forwarding industry. The ideal candidate will be a self-driven, results-oriented individual with excellent communication, negotiation, and organizational skills.

Principal Responsibilities
1.New Business Development:

-Meet a minimum of 5 new prospects daily and report back to the Regional Sales Manager (RSM)/Deputy General Manager (DGM).
-Identify new business opportunities and build relationships to secure new accounts in line with company sales targets.
-Develop sales and business plans to acquire new accounts while fostering relationships with existing ones.

2.Sales Activities & Reporting:
-Plan and execute direct sales activities to achieve monthly sales revenue and volume targets.
-Generate daily sales reports and provide feedback to RSM/DGM for performance reviews.
-Maintain and track KPIs, ensuring alignment with set sales targets and objectives.

3.Client Management & Relationship Building:
-Work with existing accounts to increase sales opportunities and enhance customer satisfaction.
-Follow up on sales inquiries and leads using appropriate methods to ensure timely conversion.
-Review performance levels with clients regularly and address any concerns or feedback.

4.Market Intelligence:
-Collect competitor and market data consistently and share insights with the team and RSM.
-Approach MNCs and other major customers as assigned by management.
-Generate and forward market leads and competitor information to CSM and RSM.

5.Sales Process & Documentation:
-Pass all sales opportunities to Customer Service Manager (CSM) for follow-up actions (quotes, sales mailers, closure).
-Ensure all sales activities are documented as per management's directive, including entering details in the E-cargo portal.

6.Sales Performance Review:
-Facilitate weekly and monthly sales performance meetings with the Sales Team/DGM.
-Prepare and present detailed sales activity and performance reports for management.

Required Skills:
-New Business Acquisition: Ability to prospect and secure new customers and markets.
-Sales Strategy: Skilled in planning and executing sales activities to meet revenue and volume goals.
-Market Intelligence: Ability to gather competitor data and market trends to inform sales decisions.
-Relationship Building: Expertise in managing customer relationships and growing existing accounts.
-Freight Forwarding Knowledge: Deep understanding of international logistics, freight forwarding, and supply chain management.
-Sales Reporting: Proficient in generating and analyzing sales performance reports.
-Negotiation & Closing: Strong negotiation skills with a focus on closing deals and expanding business opportunities.
-CRM Software & Documentation: Familiarity with using CRM platforms (e.g., E-cargo portal) and maintaining accurate sales records.
-Team Collaboration: Ability to work collaboratively with internal teams (Sales, Operations, CSM) for seamless service delivery.
-Communication: Excellent communication and interpersonal skills, with the ability to deliver effective solutions to clients.
-Negotiation Skills: Strong negotiation skills with the ability to close deals efficiently.
-Persistence & Resilience: Persistent and determined with the resilience to meet challenging goals and targets.
-Organizational Skills: Highly organized with the ability to manage multiple priorities and meet deadlines.
-Leadership Abilities: Capable of motivating teams and coordinating with various stakeholders to achieve sales targets.