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ServiceNow Technical Consultant - IT Event Management (5-6 yrs)

5-6 years

ServiceNow Technical Consultant - IT Event Management (5-6 yrs)

Snapfind

posted 2mon ago

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Job Description

Job Title : ServiceNow Event Management Technical Consultant

Location : India (Remote with flexibility in working hours, overlap with US/LATAM teams)

Job Type : Full-Time (40 hrs/week), Contract until August 5, 2025

About Us :


Agility IT is a leading recruitment firm dedicated to connecting top talent with premier employers across North America. We are recruiting on behalf of Thirdera, a prominent utility client known for its commitment to innovation and sustainability. Our client is seeking an experienced ServiceNow Event Management Technical Consultant to join their dynamic team.


Role Summary :


The ServiceNow Event Management Technical Consultant will be responsible for managing IT events within the ServiceNow platform. This role requires deep expertise in event management and CMDB, with a strong emphasis on effective communication and collaboration with remote teams.

Key Responsibilities :

- Event Management : Utilize ServiceNow Event Management to handle and resolve IT events, ensuring optimal performance and minimal disruptions.

- CMDB Management : Oversee and maintain the Configuration Management Database (CMDB) to support accurate event management and IT operations.

- Client Interaction : Conduct client interviews and collaborate with stakeholders to understand their needs and provide technical solutions.

- Communication : Demonstrate excellent communication skills to effectively liaise with clients and coordinate with remote teams in US/LATAM.

- Project Management : Manage technical aspects of ServiceNow event management projects, ensuring timely delivery and alignment with client requirements.

- Team Collaboration : Work closely with cross-functional teams across different time zones, participating in morning standups and other collaborative activities.

Qualifications :

Experience : Minimum of 5 years of experience in ServiceNow Event Management and CMDB.

Skills :

- Expertise in ServiceNow Event Management functionalities.

- Strong communication skills for client interactions and remote team collaboration.

- Ability to manage complex technical projects and deliver solutions effectively.

Flexibility : Willingness to work full-time (40 hrs/week) with flexible hours and manage overlap with US/LATAM teams.

Location : Based offshore in India, with the capability to work remotely and adapt to flexible working hours.


Functional Areas: Other

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