ServiceNow Technical Consultant - IT Event Management (5-6 yrs)

Job Title : ServiceNow Event Management Technical Consultant

Location : India (Remote with flexibility in working hours, overlap with US/LATAM teams)

Job Type : Full-Time (40 hrs/week), Contract until August 5, 2025

About Us :

Agility IT is a leading recruitment firm dedicated to connecting top talent with premier employers across North America. We are recruiting on behalf of Thirdera, a prominent utility client known for its commitment to innovation and sustainability. Our client is seeking an experienced ServiceNow Event Management Technical Consultant to join their dynamic team.

The ServiceNow Event Management Technical Consultant will be responsible for managing IT events within the ServiceNow platform. This role requires deep expertise in event management and CMDB, with a strong emphasis on effective communication and collaboration with remote teams.

Key Responsibilities :

- Event Management : Utilize ServiceNow Event Management to handle and resolve IT events, ensuring optimal performance and minimal disruptions.

- CMDB Management : Oversee and maintain the Configuration Management Database (CMDB) to support accurate event management and IT operations.

- Client Interaction : Conduct client interviews and collaborate with stakeholders to understand their needs and provide technical solutions.

- Communication : Demonstrate excellent communication skills to effectively liaise with clients and coordinate with remote teams in US/LATAM.

- Project Management : Manage technical aspects of ServiceNow event management projects, ensuring timely delivery and alignment with client requirements.

- Team Collaboration : Work closely with cross-functional teams across different time zones, participating in morning standups and other collaborative activities.

Qualifications :

Experience : Minimum of 5 years of experience in ServiceNow Event Management and CMDB.

Skills :

- Expertise in ServiceNow Event Management functionalities.

- Strong communication skills for client interactions and remote team collaboration.

- Ability to manage complex technical projects and deliver solutions effectively.

Flexibility : Willingness to work full-time (40 hrs/week) with flexible hours and manage overlap with US/LATAM teams.

Location : Based offshore in India, with the capability to work remotely and adapt to flexible working hours.