Practice Lead - BPO Transitions (14-21 yrs)

Practice Lead Transitions are one step higher than Sr Manager Transitions and they are part of the central team responsible for E2E transitions of Contact Center Ops for NOT IT Processes spread across Customer Service.

Purpose/Essence of the role: Manage overall transition program including timelines, resource allocation and budget, compliance, reporting, governance.

JD:

Below are the roles and responsibilities aligned to the above mentioned role / role designation:

1. Strategy - planning & formulation: Provides inputs for the business transition strategy and creates customized transition plans for the transition programs based on specific client needs.

2. Transition Financial Management: Plan, deploy and manage financials for the transition program

3. Foster Transition Innovation & Excellence: Continually strive towards, innovating & improving transition methodology, implementation of best practices within the group.

4. Knowledge Management: Manage creation, deployment and reuse of knowledge artifacts created across different transition programs and facilitate adoption of best practices.

5. Transition Planning: Create a comprehensive plan covering timelines, resource allocation and budget; for respective transition project.

6. Compliance to Transition Framework and Methodology: Build competencies and control systems around the transition Framework and Methodology.

7. Contract Management: Drive all contractual discussions with the internal and external stakeholders during.

8. Resource Planning & Allocation: Allocate/ mobilize appropriate resources for ongoing or upcoming Transition projects.

Max CTC that can be offered is 39 lpa including 20% variable payable quarterly

Job Locations : Bangalore / Pune