Pega Decisioning Consultant

Role & responsibilities

1.Pega CDH Implementation: Manage the design and implementation of Pega CDH solutions that enable real-time decision-making and personalization across customer touchpoints.

2. Requirements Gathering: Work closely with business stakeholders to gather and analyze requirements for personalized customer interactions and decision-making strategies.

3. Rule-Based Logic: Develop, configure, and maintain decision rules, strategies, and decision data within the Pega CDH platform.

4. Integration: Integrate Pega CDH with other systems and data sources to ensure seamless data flow and access to relevant customer information.

5. Testing and Quality Assurance: Conduct testing, quality assurance, and debugging of Pega CDH solutions to ensure they perform optimally and meet business requirements.

6. Performance Optimization: Identify areas for performance improvement and optimize Pega CDH configurations for maximum efficiency.

7. Documentation: Create and maintain documentation related to Pega CDH configurations, decisioning logic, and best practices.

8. Training and Knowledge Sharing: Provide training and knowledge transfer to team members and end-users to ensure effective use of Pega CDH.

9. Troubleshooting: Diagnose and resolve issues related to Pega CDH implementations and provide timely support.

Preferred candidate profile

- Pega Certified Decisioning Consultant (PCDC) certification

- Proven experience in working, designing and implementing Pega CDH solutions in a similar role.

- Strong understanding of decisioning concepts, rules, and strategies within the Pega platform.

- Proficiency in Pega tools, including Pega Decisioning, Pega Marketing, and Pega Customer Service.

- Excellent problem-solving and analytical skills.

- Strong communication and collaboration abilities.

- Ability to work effectively in a cross-functional team environment.

- Knowledge of data integration and familiarity with CRM systems is advantageous.