Simplotel - Senior Content Specialist (5-6 yrs)

Simplotel is a Bangalore-based Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India.

The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a 'Shopify for Hotels', was founded in October 2013 and is funded by Go-MMT - India's largest Online Travel Agency.

Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in Senior Content Specialist

Who are we looking for?

- We are looking for a Senior Content Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content.

- The candidate will work with hotels to understand their requirements and process modifications to content for the website - their most important online marketing channel.

- The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers.

Responsibilities:

- Develop an in-depth understanding of all features of Simplotel's content management system and conduct training sessions for large clients to effectively leverage the use of our CMS.

- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.

- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.

- Drive and oversee the allocation of work assignments and timely delivery of the same.

- Prioritize and manage several open issues simultaneously,

- Manage projects / large customers and ensure that the project is delivered on time with high quality

- Ensure communication with all stakeholders regarding projects

- Perform quality checks on the team's tickets to improve quality.

- Create SOP's, manuals and checklists, and document product knowledge in detailed steps.

- Provide feedback and escalate unresolved issues to internal departments (Software - Developers, Customer Success/Account Managers).

Required Skills:

- A keen eye for detail and the ability to scrutinize for quality.

- Excellent written and spoken English.

- Ability to modify (write and edit) content.

- Project Management

- Strong Communication Skills

- Basic understanding of the hotel and the travel industry.

- Basic technical skills to work with content management systems

- Knowledge & understanding of the best SEO practices.

- Ability to work with customers - large and small.

- Ability to collaborate within a team and with cross-functional departments.

- Ability to manage time and hit deadlines

Location: Bangalore