23 Sheryl Strategic Solutions Jobs

About the Role :

We are seeking a highly motivated and skilled Desktop Engineer to join our team.

In this role, you will be responsible for providing advanced technical support for end-users across a diverse range of Windows and macOS environments.

You will leverage your expertise in SCCM, Tanium, PowerShell, and other relevant technologies to troubleshoot complex issues, implement system upgrades, and ensure the smooth operation of our clients' IT infrastructure.

Key Responsibilities :

End-user Support :

Tier 3/4 support :

- Diagnose and resolve complex technical issues related to:

Windows :

- Active Directory, Group Policy, application compatibility, performance issues, and security vulnerabilities.

macOS :

- User account management, application deployment, file system permissions, and network connectivity.

Incident Management :

- Triage, investigate, and resolve escalated support tickets efficiently.

Remote Troubleshooting :

- Utilize remote support tools (e.g , TeamViewer, VNC) to assist users remotely.

SCCM Administration :

Software Deployment :

- Package, deploy, and maintain software applications using SCCM.

Operating System Deployment :

- Manage OS deployments (Windows) including task sequences, image creation, and driver management.

Patch Management :

- Implement and maintain a robust patch management strategy using SCCM.

Reporting & Monitoring :

- Analyze SCCM reports to identify trends, troubleshoot issues, and improve efficiency.

Tanium Administration :

Endpoint Management :

- Leverage Tanium for endpoint security assessments, vulnerability management, and remediation actions.

Query & Action Development :

- Develop and execute complex Tanium queries and actions to address security threats and system performance issues.

Integration :

- Integrate Tanium with other security and management tools (e.g , SIEM).

Scripting & Automation :

PowerShell : Develop and maintain advanced PowerShell scripts for : Automation of repetitive tasks (e.g , user provisioning, software deployments, system configurations).

- Remediation of system issues.

- Data collection and analysis.

Scripting Languages :

- Utilize Python or other scripting languages for:

- System administration tasks.

- Data extraction and manipulation.

- API integrations.

MacOS Support :

Advanced Troubleshooting :

- Diagnose and resolve complex issues related to macOS operating system, applications, and networking.

JAMF Pro Administration :

(Preferred) Manage and maintain macOS devices using JAMF Pro, including :

- Device enrollment and management.

- Application distribution and updates.

- Security policies and configurations.

System Upgrades & Migrations :

Participate in the planning and execution of system upgrades and migrations, including :

- Operating system upgrades (Windows and macOS).

- Application migrations and compatibility testing.

Hardware upgrades and replacements.

Proactive Maintenance :

System Health Monitoring :

- Proactively monitor system performance, identify and resolve potential issues before they impact end-users.

Security Audits :

- Conduct regular security audits and implement necessary security measures.

Documentation :

- Maintain detailed and up-to-date technical documentation for all procedures, scripts, and troubleshooting steps.

Qualifications :

- 5+ years of hands-on experience in providing desktop support in an enterprise environment.

Strong technical proficiency in :

- Windows Server and Client operating systems.

- Active Directory, Group Policy, and DNS/DHCP.

- Networking fundamentals (TCP/IP, subnetting, routing).