AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
104 ServiceMax Jobs
Senior Product Technology Lead
ServiceMax
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work with System & CAD administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to Installation, deployment and while using all the basic and advanced modules of Creo.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems.
- Interact with other departments and stake holders to resolve customer issues quickly
- Create and publish knowledge base articles for re-use by customers and PTC employees in the Knowledge base
- Collaborate with other offices worldwide to provide first-class support for customers
- Contribute to the PTC Community by providing high-quality support by engaging on technical questions, within their product expertise
- Train others, mentor and participate in continual training and personal improvement as the candidate develops skills.
Requirements:
- Bachelors degree preferably Mechanical or Production Engineering
- 0 to 5 years experience in using / supporting PTC s Creo modules including Installation, Administration, Part Modeling, Detailing, handling assembly and advanced assembly features, Cabling, Piping, Sheet metal etc.
- Experience in Creo Simulate, Mathcad Prime, other CAD packages (Solidworks, Catia, UGNX, AutoCAD) and Customization using Toolkit or J-Link will be an advantage
- User level with basic administration knowledge in Windows
- Strong written and verbal communication skills to deal with customer issues over phone and email
- Strong troubleshooting skills by configuring, duplicating and investigation of technical problems
- Good Technical writing to capture and share technical knowledge via article publishing
Employment Type: Full Time, Permanent
Read full job descriptionServiceMax Interview Questions & Tips
Prepare for ServiceMax roles with real interview advice
What people at ServiceMax are saying
What ServiceMax employees are saying about work life
based on 19 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ServiceMax Benefits
View more benefits
Compare ServiceMax with
Salesforce
Compare
Oracle
Compare
SAP
Compare
IBM
Compare
Microsoft Corporation
Compare
Adobe
Compare
Cisco
Compare
Accenture
Compare
Infosys
Compare
TCS
Compare
Pitney Bowes
Compare
Sapphire Software Solutions (India)
Compare
Sagitec Solutions
Compare
Continuum Managed Services
Compare
Zebra Technologies
Compare
Systech Solutions
Compare
V2soft
Compare
Emtec
Compare
Tech Firefly
Compare
Monotype
Compare
Share an Interview