Service Coordinator

Job Description :

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

Responsibilities for Service Coordinator :

• Assess the service needs of clients and connect them with the correct provider
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs
• Assess client issues and provide recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office

Qualifications for Service Coordinator :

• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills