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Web Security Analyst Junior
Sectigo
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
What We Are Looking For: Requirements:
The Web Security Analyst Junior plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers.
The work schedule will start in the night shift from 6:30PM to 3:30AM IST, Monday through Friday, and based on business needs, this role may become a rotating shift.
What You ll Be Doing: - Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively.
- Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems.
- Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system.
- Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication.
- Educate customers on product features, functionality, and best practices to enhance their overall experience.
- Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products.
- Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes.
- Work, shadow, and learn closely with other senior team members on everyday functions.
- Other duties as assigned and related to the nature of this role and company initiatives.
This is an individual contributor role and will report to our Technical Manager, Web Security at Sectigo.
Education
- Completion of a 3-year degree is strongly preferred to be considered for this role.
Experience
- Proficient computer skillset is preferred. Confidence with DNS, FTP, and hosting platforms is strongly preferred.
- Previous experience in a customer service or technical support role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and software.
Employment Type: Full Time, Permanent
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What people at Sectigo are saying
Web Security Analyst salary at Sectigo
reported by
7
employees
₹3.5
L/yr - ₹8
L/yr
24%
more
than the average Web Security Analyst Salary in India
View more details
What Sectigo employees are saying about work life
based on 5 employees
Flexible timing
Rotational Shift
No travel
Night Shift
Sectigo Benefits
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