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Schneider Electric

Compare

4.1

based on 3.8k Reviews

Video summary

517 Schneider Electric Jobs

Recurring Quality Data Analyst

Schneider Electric India Pvt. Ltd.

4.1

based on 3.8k Reviews

3-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Recurring Quality Data Analyst

Schneider Electric

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Power BI Data Analysis Data Analytics Python Excel SQL

+ 14 more

Job Description

Description - External

There is an urgent need to on-board a Quality Data A nalyst on Service Offers (especially Recurring Offers) , to build, refine missing quality data / dashboard, filter / analyze with key data, which is critical input for CI plan with focus . This role is critical to the success of EcoCare . The below priority actions gives you the perspective why we need a Data analyst.

Build Dashboards for Ecocare Recurring business by each offer

While Customer experience data is available in Medallia, but there is segmentation of data to be done for getting granularity by offer, by country, By connected vs Non-connected offers.

Build monthly tracking and trending based on data extract from various databases sources for measuring lead indicators consistently which impact customer for Recurring.

Digital outcomes for EcoCare . Need for demonstrating the Digital Value prop. This will require continuous data analysis of CCC, Service Onsite, CSH from the below aspect

o Detection and avoiding critical failures.Is there a way to gauge

o Connect Notifications, Alarms, Cases and WO

Data analysis At Asset level What type of contract ASP and ESP and now Ecocare . We can look at following data to arrive at insights

Onsite Breakfix calls per asset ( Connected and not connected ASP vs ESP/ Ecocare )

Cases per Asset ( Connected and not connected ASP vs ESP/ Ecocare )

Alarms to Ticket to Case to WO

Trend of tickets per asset should be coming down over a period of time

How it is helping First Time Fix rate for FSR without visiting the site multiple times. Currently FTFR is measured but already it is measuring above 90%

Does it really reduce Cycle time to Resolve MTTRv How does it impact Connected and not connected

CTQ dashboard Evolution few more indicators for SLAs being promised will have to be added.

Qualifications - External

Good understanding on SE CSQ framework

Strong experience in

Employment Type: Full Time, Permanent

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What people at Schneider Electric are saying

What Schneider Electric employees are saying about work life

based on 3.8k employees

71%

47%

41%

95%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Schneider Electric Mumbai Office Location

View all

Mumbai (1) Hyderabad / Secunderabad (1) Bangalore / Bengaluru (1)

Mumbai Office

Schneider Electric India Private Limited, Marwah House, 2nd floor, krishna lal marwah marg, Andher east Mumbai
Maharashtra 400072