SBT Textiles Private Limited is looking for Call center Executive to join our dynamic team and embark on a rewarding career journey
As a Call Center Executive, you will be the first point of contact for customers seeking assistance or information regarding products or services
Your duties will include answering incoming calls, responding to customer inquiries, resolving complaints, and providing accurate information about products and services
Additionally, you will be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote special offers or services
Key Responsibilities:
Answering incoming calls promptly and professionally
Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner
Using scripted responses and guidelines to handle common customer issues effectively
Escalating complex or unresolved issues to the appropriate department or supervisor
Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services
Maintaining accurate records of customer interactions and transactions using the company's CRM system
Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets
Staying up-to-date with product knowledge and company policies to provide accurate information to customers
Collaborating with team members and other departments to improve overall customer satisfaction and service quality
Adhering to all company policies, procedures, and compliance regulations