Academic Advisor - Education (2-6 yrs)

Basic Function : Ensure students have a smooth academic experience from admission to graduation, focusing on high satisfaction, re-registrations, and program completions.

Key Responsibilities :

1. Serve as the main university contact for students.

2. Act as a liaison between students and university departments.

3. Address and resolve student queries related to subjects and semesters.

4. Guide students in meeting academic requirements on time.

5. Track and communicate academic progress, submission deadlines, and status updates.

6. Handle academic and administrative queries via calls, emails, and chat.

7. Make outbound calls to update students on course progress and answer their specific needs.

8. Ensure high student satisfaction with personalized, accurate, and timely responses.

9. Identify and escalate priority issues, coordinating with teams to provide timely solutions.