Customer Care Executive - Female

Handle customer inquiries, concerns, and feedback.

Responsibilities
Handle customer inquiries and concerns via phone, email, chat, or social media.
Provide accurate and timely information to customers.
Resolve customer issues and complaints in a timely and professional manner.
Gather customer feedback and provide suggestions for improvement.
Follow up with customers to ensure their satisfaction.
Document customer interactions and record relevant information in the CRM system.
Cross-sell and upsell products or services to customers.
Participate in ongoing training and development to improve customer service skills.

Desired Skills
Experience in the healthcare industry.
Knowledge of Spanish or another foreign language.
Experience with social media customer service.