Branch Manager - Bank (8-10 yrs)

Job Title: Branch Manager

Location: South Bombay

Proposed grade - AVP/DVP

Salary - Open

Experience- [8] years of experience in banking or financial services, with at least [Y] years in a supervisory or managerial role.

Position Summary:

The Branch Manager is responsible for managing the overall operations of the bank branch. This includes ensuring excellent customer service, meeting sales targets, managing day-to-day activities, maintaining the branch's financial health, and ensuring compliance with banking regulations. The Branch Manager plays a key role in leading the team and driving business growth in the region.

Key Responsibilities:

1. Branch Operations Management:

- Oversee daily branch operations, including banking services, customer interactions, and cash management.

- Ensure branch compliance with banking regulations and internal policies.

- Monitor branch performance, implement operational procedures, and ensure adherence to security protocols.

2. Customer Service Excellence:

- Provide exceptional service to customers by resolving complaints, addressing concerns, and offering appropriate solutions.

- Foster a positive and professional environment to ensure a high level of customer satisfaction.

3. Sales and Business Development:

- Drive sales targets for deposit products, loans, and other financial services.

- Promote cross-selling opportunities to meet customer needs and increase branch revenue.

- Identify and pursue new business opportunities within the branch's local community.

4. Team Leadership and Staff Development:

- Lead, mentor, and motivate branch staff to achieve branch goals.

- Provide ongoing training and development to improve staff performance and product knowledge

- Conduct performance appraisals and assist in hiring and staffing decisions.

5. Financial Management and Reporting:

- Ensure accurate handling of financial transactions and monitor branch budget and expenses.

- Prepare and present performance reports for senior management, including sales and financial results.

- Implement cost-control measures and ensure efficient resource utilization.

6. Risk Management:

- Identify and mitigate operational risks and maintain proper documentation.

- Monitor internal controls to prevent fraud and ensure the security of bank assets.

7. Compliance and Regulatory Adherence:

- Ensure that the branch complies with local, state, and federal banking laws and regulations.

- Oversee compliance with KYC (Know Your Customer) and anti-money laundering (AML) standards.

8. Community and Public Relations:

- Build and maintain strong relationships with key customers and community organizations.

- Represent the bank in local events, networking opportunities, and outreach programs.

Qualifications:

- Bachelor's degree in Business, Finance, or related field (Master's preferred).

- [8] years of experience in banking or financial services, with at least [3 ] years as a branch manager .

- Proven track record in sales, customer service, and branch management.

- Strong leadership, communication, and interpersonal skills.

- In-depth knowledge of banking products, services, and regulatory requirements.

- Proficient in banking software and Microsoft Office Suite.