Senior Communications Coach

• Global Award-Winning Culture
• Flexible Work Environment
• Generous Paid Time Off
• World-Class Benefits and Compensation
• Rapid Growth Opportunities
• Company Sponsored Two-Way Transportation
• Exponential Career Growth

The role of a Senior Communications Coach involves establishing effective training methods and techniques to coach team members. In partnership with the Talent Effectiveness team, the coach will focus on designing and implementing a systematic curriculum and program that will enhance team members verbal, written and comprehension skills. Specific goals of the program will include but are not limited to voice modulation, accent neutralization, reading comprehension, business writing, and overall communication effectiveness. Responsibilities include conducting classroom setting training sessions for new and existing team members, developing modules on voice clarity and pronunciation, review of live interactions with internal and external parties and the facilitation of role-playing activities.

The Senior Communications Coach will assess voice and accent proficiency, provide feedback, monitor progress, and conduct refresher training sessions based on performance analysis.
Additional duties include designing and updating training materials, collaborating with stakeholders to align content with business needs, and providing one-on-one coaching to meet communication standards. The Senior Communications Coach will work closely with practice groups to identify communication gaps and participate in call calibration sessions to meet consistent coaching standards. Maintaining detailed records of training sessions, preparing reports on training outcomes, and offering insights for continuous improvement are essential components of the position, highlighting the collaborative nature of the role