1 Runmap Infotech Job

Urgent Hiring | ITOM Consultant (Strong Event Management) | Remote | Immediate Joiners.

We have an urgent opening for an ITOM Consultant with expertise in Event Management. If you have 6+ years of experience and are available to join immediately, this opportunity is for you!.

Job Details :

Role : ITOM Consultant (Event Management).

Experience : 6+ years.

Module : ITOM + Strong Event Management.

Location : Remote

Availability : Immediate.

We are seeking a highly skilled and experienced ITOM Consultant to join our dynamic team. The ideal candidate will possess deep expertise in IT Operations Management (ITOM) with a strong focus on event management, infrastructure monitoring, and automation. This role requires hands-on experience in configuring, implementing, and optimizing event correlation and alert management systems. Proficiency in ServiceNow ITOM, CMDB, and Discovery is highly desirable.

Key Responsibilities :

- Design, implement, and manage event management processes and tools.

- Monitor and analyze event data to identify trends and potential issues.

- Develop and maintain event correlation rules and alert thresholds.

- Implement and maintain comprehensive IT infrastructure monitoring solutions.

- Develop and implement automation scripts and workflows to improve efficiency and reduce manual effort.

- Ensure proactive monitoring and alerting of critical IT infrastructure components.

- Configure, implement, and optimize event correlation and alert management systems.

- Develop and refine alert policies to minimize false positives and ensure timely incident response.

- Troubleshoot and resolve complex event correlation and alert management issues.

- Utilize ServiceNow ITOM modules for event management, infrastructure monitoring, and automation.

- Configure and maintain the ServiceNow CMDB to ensure data accuracy and completeness.

- Implement and manage ServiceNow Discovery to automate the population of the CMDB.

- Analyze complex ITOM data to identify root causes of issues and recommend solutions.

- Provide expert troubleshooting support for ITOM-related incidents.

- Develop and maintain documentation for ITOM processes and procedures.

- Collaborate with cross-functional teams to ensure effective ITOM implementation and support.

- Communicate effectively with stakeholders to provide updates and resolve issues.

- Participate in ITOM strategy and planning sessions.

Required Skills and Qualifications :

- 6-8 years of experience in IT Operations Management (ITOM).

- Strong hands-on experience in event management.

- Proven ability to configure, implement, and optimize event correlation and alert management systems.

- Extensive experience in IT infrastructure monitoring and automation.

- Strong analytical and troubleshooting skills.

- Excellent communication and interpersonal skills.

- Experience with ServiceNow ITOM, CMDB, and Discovery.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Competitive salary and benefits package.

- Opportunities for professional development and growth.

- Dynamic and collaborative work environment.