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RSM US in India
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BA ServiceNow Senior Associate
5-10 years
Bangalore / Bengaluru
1 vacancy
BA ServiceNow Senior Associate
RSM US in India
posted 23hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assessing problems
- Troubleshooting and solving existing problems
- Identifying and assessing technical solutions
- Managing enhancements using an Agile Framework.
- Support customers across various time zones
- Minimum 5 years of total IT experience
- Minimum 3 years of ServiceNow Support and Development experience L2/L3 customer interactions
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- Good to have ITIL Foundation V3 or v4 certification good to have
- ServiceNow Certifications - CSA mandatory
- Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB -3
- Experience with application support and development activities
- Experience with resolving issues within strict SLA timelines
- Ability to work in shifts or out of standard working hours
- Strong written and oral communication skills including presentation skills.
- Strong problem solving and troubleshooting skills.
- Proven success in contributing to a team-oriented environment
Employment Type: Full Time, Permanent
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What people at RSM US in India are saying
Rating based on 34 Senior Associate
reviews
Anonymous · BFSI, Investments & Trading
in Kolkata
1. Learning opportunity is too good. You get to work on lot of different products with quality of work being the top most priority.
- Skill development - Good
1. Company culture is not that good as compared to Big 4. 2. Too much micro management. 3. Management takes useless decision without thinking its impanct on employee.
Senior Associate salary at RSM US in India
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RSM US in India Benefits
Development Flexibility Wellbeing and rewards Inclusion and belonging 
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