Rosemallow Technologies - Desktop Support Engineer (6-9 yrs)

Job Description :

Roles & Responsibility :

- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

- Responsible for capacity, storage planning, and database performance.

- Strong knowledge of systems and networking software, hardware, and networking protocols.

- Experience with scripting and automation tools.

- A proven track record of developing and implementing IT strategy and plans.

- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

- Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.

- Experience in project management, application design and integration, and cloud computing.

- Expertise in analyzing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.

- Knowledge of Networking concept.

- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

- Take responsibility for projects and solutions within the larger business initiative.

Technical Skills :

- In-depth knowledge of Windows Server, Linux (Ubuntu, CentOS, Red Hat), and macOS environments.

- Strong understanding of TCP/IP, DNS, DHCP, VPN, HTTP, and HTTPS protocols. Experience with networking hardware like routers, switches, and firewalls.

- Experience with VMware, Hyper-V, or similar virtualization platforms for creating and managing virtual machines.

- Proficiency in PowerShell, Bash, Python, or other scripting languages for automation of tasks and system management.

- Experience with SQL and NoSQL databases, including MySQL, PostgreSQL, MongoDB, and database performance tuning.

- Expert knowledge of firewall management, encryption techniques, antivirus/anti-malware solutions, and security protocols to ensure the safety and integrity of the organizations systems and data.

- Proficient in managing IT helpdesk systems (e.g., ServiceNow, Jira Service Desk) and experience in ticketing, troubleshooting, and issue escalation.

- Expertise with systems and network performance-monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog) to track and optimize system performance.

- Familiarity with collaboration platforms such as JIRA, Confluence, Slack, or Microsoft Teams for managing tasks, documentation, and communication.