Customer Care/Client executive BPO

ROOT KOLKATA is looking for Customer Care/Client executive BPO to join our dynamic team and embark on a rewarding career journey.1. Customer Interaction: Customer Care Executives engage with customers through various communication channels, such as phone calls, emails, live chats, and social media. They listen attentively to customer queries, concerns, and feedback. 2. Issue Resolution: Their primary focus is to resolve customer issues effectively and efficiently. This may involve troubleshooting technical problems, addressing product/service inquiries, processing returns or refunds, and finding solutions to customer complaints. 3. Assistance and Support: Customer Care Executives provide information, guidance, and support to customers regarding products, services, policies, and procedures. They assist customers in navigating through different aspects of their interactions with the company. 4. Empathy and Communication: Developing strong interpersonal skills is essential for customer care roles. Executives should demonstrate empathy, patience, and effective communication to ensure customers feel heard and valued. 5. Problem Solving: Customer Care Executives analyze customer problems and come up with suitable solutions. This may involve collaborating with other departments within the company to ensure timely and accurate resolution.