Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Ideal Profile
You have at least 2 years experience including solid experience in a similar role within Industrial.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You have working knowledge of communication, typing, mail drafting, calling
You are a strong networker & relationship builder
You are a strong mentor and coach who can build high performing teams
You are a strong team player who can manage multiple stakeholders