Sales Head

Role & responsibilities

Business Drive Business Results

• Achieves the sales targets as per the business plan for his portfolio by effective management of the sales funnel (ETBR)
• Plan for the targeted sales by using his/her product knowledge, market knowledge and profiling the needs of the Customers
• Ensures adherence of Sales Process in achieving the targets (SANKALP, Digital)

Customer Focus

• Takes the necessary steps to ensure that Customers receive a World Class Experience at the Dealership
• Ensures adherence to the steps in the Sales Process so as to achieve the desired SSI Score. Does root cause analysis to identify gaps and ensures corrective actions.
• Interacts with customers in case of escalations, concerns, exceptions, bulk orders and in case of high profile customers
• Interacts with Customers regularly to ensure to identify the trends and changes in customer behaviors

Planning and Review

• Reviews ETBR report and compares planned against actuals to get insight into the performance of the team Tracks and reviews the P1, P2, P3 leads and takes the necessary steps for conversion.
• Ensures the sales consultants update enquiries in the system appropriately and in a timely manner
• Ensures all processes are adhered to by the team like updating the enquiries in the Sales Genie, the sales process, 6-step demo process and usage of digital tools
• Provides inputs for stock management after analyzing sales reports
• Liaises with the OEM for vehicle ordering, finance, incentive schemes, activities etc.
• Liaises with financiers, insurance, RTO and allied businesses

Team Management

• Guides, mentors, motivates and leads the team to achieve and exceed the sales targets.
• Creates a conducive environment for working at the dealership
• Mentors sales consultants on difficult enquiries to guide them to closure
• Ensures that the Incentives and Reward mechanisms are in place so that team members are motivated.
• Arranges for necessary training & development of the team

Preferred candidate profile

• 5-7 years of experience in sales function and at least 2/3 years as a Manager/Team Leader
• A min. of 2 years of experience in Team leader or any equivalent role
• Auto Industry exposure is desirable. Has knowledge of the various industry drivers.

Perks and benefits