Process Improvement Lead (10-12 yrs)

The individual will be responsible for performing benchmark assessment of existing processes to identify opportunities for improvement within the existing operations and implement best practices like Lean Six Sigma and Kaizen, along with system changes to achieve the desired goals.

Principal Accountabilities: Continuous Improvement

- Benchmarking of existing processes against industry best practices to identify opportunities for improvement.

- Leverage expertise in lean principles, six sigma, continuous improvement and other disciplines to define the future state with target metrics to drive execution

- Independently lead process initiatives of larger size and higher complexity at frontline, management and executive levels across business, operations and technology areas to achieve future state results

- Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers and Team Leads, tracking performance statistics from the SLA Report and benchmarking against the industry.

- Lead on the conceptualisation, design, planning, initiation and implementation of projects, programmes, assignments and work plans that respond to and resolve - or prevent - organisational issues and challenges or introduce significant business improvements,

- Effectively direct and manage technical assignments, projects and work programmes, exploiting synergies ,managing interdependencies and continually prioritising and re-prioritising work effectively to meet organisational demands

- Liason with Continuous Improvement heads of other shared service centres to identify best practices and opportunities for improvement.

Skills & Desired Experience:

- Minumum of 10 years with proven track record of leading process and /technology improvements with large, complex & high growth business organizations.

- Successfully managing a customer-focused service within a large, complex multi-functional organisation

- Practical knowledge and experience of successfully delivering significant projects, programmes, assignments and workplans, adopting appropriate project and programme management methodologies tools, and techniques.

- Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources

- Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- Entrepreneurial spirit with high motivation and enthusiasm to learn. Experience of working in a startup service center organization will be a plus.

- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members

- Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work

- Knowledge of business process review, improvement and re-engineering theory and procedures.