Vendor Manager

Roles and Responsibilities:

1. Vendor Relationship Management:
Develop and maintain strong relationships with existing language service vendors.
Identify and onboard new vendors to expand and diversify the vendor pool.
Negotiate contracts, rates, and terms with vendors to ensure cost-effective and high-quality services.

2. Vendor Performance Monitoring:
Monitor vendor performance against key performance indicators (KPIs) such as quality, turnaround time, and customer satisfaction.
Implement performance improvement plans as needed to address any issues or concerns.
Conduct regular vendor evaluations and provide feedback to vendors to drive continuous improvement

3. Project Coordination:
Collaborate with project managers and other internal stakeholders to ensure that vendor assignments are aligned with project requirements and timelines.
Allocate projects to vendors based on their areas of expertise, availability, and performance history.
Act as the main point of contact for vendors, addressing any questions or concerns they may have during the project lifecycle.

4. Vendor Development:
Provide training and support to vendors on company policies, procedures, and tools.
Identify opportunities for vendor development and collaborate with vendors to enhance their skills and capabilities.
Stay informed about industry trends, technologies, and best practices to support vendor development initiatives.

Skills Set:

Proven experience in vendor management, preferably in the language service industry.
Strong negotiation and contract management skills.
Excellent communication, interpersonal, and relationshipbuilding skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using vendor management systems and other relevant software.
Fluency in multiple languages (desired but not required).

Qualification: Bachelor s degree in business administration, or a related field.

IndustryType: Language/ Localization

• Health insurance
• PF
• Books allowance
• Employee assistance programs
• 5 days a week
• Flexible work hours

Join Rikaian Technology as a Vendor Manager! Be part of a passionate team, ensuring top-tier data security and customer service. Lets break language barriers together!