Business Analyst

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The GOCM Team is responsible for processes like Inventory management, Prohance Management, Scheduling & shrinkage planning, Real-Time Management and local site support services. The GOCM team receive long & short-term capacity plans, forecasts from the Workforce Planning team for all markets, including all lines of business above. It is the responsibility of the GOCM team to convert these long-term plans into weekly and daily operational plans in order to optimize resources and drive efficiency across the network. GOCM capabilities will be provided for CFN inbound, outbound and back-office functions.

How will you make an impact in this role?

Perform analysis on key metrics to help maximize productivity and Operational excellence

Create reports/Analytics using multiple American Express data sources and key metrics

Lead and drive projects to achieve results within stringent time frame

Formulate and implement network level inventory strategy for CFN Business Unit

Minimum Qualifications

Graduate

Experience and Working knowledge of MS-Excel for data manipulation and analysis

Rating of G3/L3 or better in the last annual PMP Review

Experience and Working knowledge of MS-Excel for data manipulation and analysis

The incumbent should not be on any type of counseling at the time of applying

Minimum Tenure of 18 Months for B28 and 12 Months of B30

Preferred Qualifications

Prior experience in Capacity Planning/Dialer/Inventory management/Service level Planning (Experience in Work Force Management), MIS or Business/Data Analytics

Working Knowledge/Experience on Applications like Python, Tableau, Sisense, SQL

Functional Skills/Capabilities:

Ability to deliver under tight timelines

Intellectually curious with a desire to learn and understand the business

Critical thinker who exhibits good judgment and intuition (based on experience), knowing when to question outcomes or ask questions based on business/common sense

Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision

Self-starter with ability to execute with Minimal Direction and strong attention to detail

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities