Add office photos
All Filters
50 RedLock Jobs
Associate IT Admin (JAPAC Shift)
RedLock
posted 7hr ago
Job Role Insights
Key skills for the job
Job Description
- This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends of respective JAPAC regions.
- Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries from JAPAC regions.
- Provide business application support where standard operating procedures are defined.
- Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
- Follow SOP documentation and escalate issues appropriately to higher-level or respective staff
- Manage individual workflow and maintain current ticket queue via IT ticketing system
- Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements.
- Develop and maintain a productive and professional relationships with user base.
Your Experience
- Any degree in tech or related discipline or equivalent military experience
- Must have 2+ years of relevant experience in IT admin roles
- Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
- Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
- Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.
Employment Type: Full Time, Permanent
Read full job description What people at RedLock are saying
RedLock Benefits
View more benefits
Compare RedLock with
Bosch Global Software Technologies
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
Carelon Global Solutions
Compare
24/7 Customer
Compare
KPIT Technologies
Compare
Compare
Intellect Design Arena
Compare
Microsoft Corporation
Compare
SAP
Compare
Thomson Reuters
Compare
Oracle Cerner
Compare
Oracle Financial Services Software
Compare
Infinx
Compare
VMware Software
Compare
Adobe
Compare
R Systems International
Compare
Chetu
Compare
OpenText Technologies
Compare
Zoho
Compare
Similar Jobs for you
Staff IT Systems Engineer (Linux Administration, PKI)
8-10 Yrs
Bangalore / Bengaluru
Share an Interview