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Head - Training & Quality
Raddinas
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
Responsibilities:
- Training Strategy and Development:
- Develop a strategic training framework aligned with organizational goals, focusing on enhancing employee skills, knowledge, and performance.
- Design and curate training materials, modules, and curricula to cater to diverse roles and departments.
- Training Delivery and Facilitation:
- Lead training sessions, workshops, and presentations to convey key concepts, best practices, and company policies.
- Utilize a variety of instructional techniques to engage participants and promote active learning.
- Employee Development:
- Assess training needs across the organization and collaborate with department heads to tailor training programs to specific roles and skill gaps.
- Implement professional development plans to nurture talent, foster career growth, and support succession planning.
- Quality Assurance Framework:
- Develop and implement a robust quality assurance framework to ensure consistent service delivery, adherence to standards, and continuous improvement.
- Design evaluation methods, metrics, and monitoring systems to assess performance and identify areas for enhancement.
- Performance Analysis and Feedback:
- Analyze training effectiveness and employee performance data, providing constructive feedback and recommendations for improvement.
- Conduct regular performance assessments to evaluate the impact of training initiatives and measure employee proficiency.
- Process Optimization:
- Collaborate with operational teams to identify process inefficiencies, customer pain points, and areas requiring skill enhancement.
- Implement process improvement initiatives to streamline workflows, reduce errors, and enhance service quality.
- Stakeholder Engagement:
- Collaborate closely with department heads, senior management, and cross-functional teams to align training and quality initiatives with business objectives.
- Foster a culture of quality awareness and continuous improvement across the organization.
- Team Leadership:
- Manage a team of trainers, quality analysts, and coordinators, providing mentorship, guidance, and professional development opportunities.
- Create a positive and collaborative work environment that promotes growth and innovation.
- Reporting and Documentation:
- Prepare and present comprehensive reports on training effectiveness, quality metrics, and performance trends to senior leadership.
- Maintain accurate records of training sessions, assessments, and quality evaluation results.
- Bachelors degree in Training & Development, Human Resources, Business, or a related field (Masters degree preferred).
- Proven experience in training, quality assurance, or a similar role, with leadership responsibilities.
- Strong instructional design skills and experience in developing engaging training content.
- In-depth knowledge of quality assurance methodologies, process improvement, and performance metrics.
- Exceptional communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to analyze data, identify trends, and implement data-driven solutions.
- Proficiency in training software, learning management systems (LMS), and quality management tools.
- Strong leadership and team management capabilities, with the ability to inspire and motivate teams.
- Continuous learning mindset and ability to stay updated on industry best practices and trends.
Employment Type: Full Time, Permanent
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