Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Engage with CTO and CIOs in customer organizations and act as a trusted advisor and thought leader
Lead delivery for large, complex and multi-workstream customer engagements.
Align business and technology to drive outcomes for customers in their cloud journey.
Assess current IT landscape and review existing enterprise standards related to cloud adoption.
Develop and recommend cloud migration strategies that align with business objectives.
Develop CCOE processes and patterns and advise enterprise customers on governance frameworks and best practices for cloud initiatives.
Facilitate workshops to align stakeholders on cloud strategies and implementation plans.
Collaborate with technical teams to augment existing processes and ensure successful customer outcomes
Work with Sales, Presales and delivery teams to create new proposals and solutions for customers.
Drive a culture of reusable assets with delivery teams that can drive superior customer experience predictable outcomes
Use standard processes and tools.
Collaborates with presales and service line teams to evaluate new initiatives / projects for technical feasibility and reasonableness.
Coaches and develops team.
Experience Expertise
15+ years of experience in delivering professional services engagements to enterprise customers- Must
10 years + experience in large Consulting and Services organizations ($5B+) - Must.
10+ years of experience in solutioning Platform, Infra, App dev, Cloud services - Must
10+ years experience as Solution Architect in top Consulting or Services organization
5+ years of experience as Enterprise architect
Strong technical knowledge and processes in both professional services - Must
Excellent understanding of Public Cloud services across AWS, Azure and GCP
Excellent attention to detail.
Excellent creative problem-solving abilities, coupled with a desire to take on ownership and accountability
Strong communication skills: verbal, written, interpersonal, and presentation.