Customer Support Trainee/Intern

Role : Customer Support Intern/Trainee (Ecommerce)

Role & responsibilities

• - Respond to customer inquiries and resolve their issues via email, phone, or chat.
• - Assist customers with placing orders, tracking shipments, and processing returns.
• - Provide product information and recommendations to customers.
• - Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
• - Maintain accurate records of customer interactions and transactions.
• - Identify and escalate complex issues to senior representatives or supervisors.
• - Stay up to date with product knowledge and industry trends to provide excellent customer service.
• - Meet and exceed customer satisfaction goals and performance metrics.
• - Continuously improve customer service processes and procedures.
• - Excellent phone/email communication skills
• - Ability to handle high volume customer interactions
• - Flexible availability including weekends and holidays

Preferred candidate profile

• Bachelor's degree in any stream or a related field
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficient in Microsoft Office and Google Suite
• Self-motivated, extremely energetic individual able to communicate at all levels.
• Hands-on MS Office (Excel and Powerpoint), with an inclination to work on other tools and Software