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65 Quantified HR Jobs
Tech support (Sr Executive or Analyst )
1-5 years
Bangalore / Bengaluru
1 vacancy
Tech support (Sr Executive or Analyst )
Quantified HR
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
On behalf of our client,we are looking for Tech Support candidates with 1+ Years of Experience and with Excellent Communication Skills. This role will work from office daily and the candidate should also be ready to work in night shifts( when required)
Responsibilities
1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Contributing to Knowledge Base with new articles
6. Taking a remote of an end users machine if required while troubleshooting
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
8. Monitoring the status and documenting the progress towards resolution of all open tickets
9. Keeping affected users informed about the progress.
10. Escalating the process if necessary
11. Resolution confirmation and closure of tickets within the SLA
12. Attend trainings and complete certifications for set competencies
Employment Type: Full Time, Permanent
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