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3 Regalix Quality Analyst Jobs

Quality Analyst

2-6 years

₹ 5 - 7.56L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

5 vacancies

Quality Analyst

Regalix

posted 13d ago

Job Description

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment)


Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com)

Please reach out between 12 PM to 6 PM HR Sakshi Contact No:- 7889964667


Role and Responsibilities:

  • Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.
  • Audits sales outbound calls and/or correspondence, observing performance,techniques, and application of guidelines and procedures as listed in the framework.
  • Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants.
  • Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss.
  • Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions.
  • Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business.
  • Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment.
  • Provide formal product/process refresher training to facilitate ongoing learning.
  • In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative.
  • Maintains comprehensive working knowledge of policies, procedures, and benefits.

Preferred Skills & Requirements:

  • Management Skills.
  • Attention to Detail.
  • Leadership Motivational Skills.
  • Strong Communication Skills.
  • Multitasking.
  • Customer Service.
  • Problem-Solving Skills.
  • Creativity.
  • Ability to Work Well Under Pressure.
  • Performance Management.
  • Ability to Foster Teamwork.
  • Organization.
  • Ability to Educate Others.
  • Basic Computer Skills.

Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success



Employment Type: Full Time, Permanent

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What Quality Analyst at Regalix are saying

3.0
 Rating based on 12 Quality Analyst reviews

Likes

Inclusive team and encironment

  • Salary - Good
  • +6 more
Dislikes

Can work on appraisals

Read 12 Quality Analyst reviews

Quality Analyst salary at Regalix

reported by 73 employees with 2-10 years exp.
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₹4.3 L/yr - ₹7.9 L/yr
43% more than the average Quality Analyst Salary in India
View more details

What Regalix employees are saying about work life

based on 414 employees
63%
96%
74%
54%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Regalix Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Free Food
Work From Home +6 more
View more benefits

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