QDegre - Field Operations Manager (8-10 yrs)

Job Title: Field Operations Manager

Location: Jaipur, India

Employment Type: Full-time, On-site

Company Description:

QDegrees Services is a leading business consulting and product innovation company headquartered in Jaipur, India.

We specialize in enhancing customer satisfaction and loyalty by offering customer experience solutions tailored to modern needs.

With over 60 delighted clients, 160 ongoing projects, and a portfolio of innovative SaaS products, our mission is to become a global leader in customer experience strategy.

Role Description:

- As a Field Operations Manager at QDegrees, you will play a pivotal role in overseeing and managing daily field operations.

- You will be responsible for ensuring operational efficiency, maintaining quality standards, and driving customer satisfaction.

- Additionally, the role includes optimizing processes, conducting compliance audits, and managing a dynamic team.

Key Responsibilities:

- Supervise and manage day-to-day field operations to ensure seamless execution.

- Lead, mentor, and manage field teams to achieve operational excellence.

- Monitor and enhance operational processes for efficiency and quality.

- Conduct regular compliance audits and ensure adherence to company standards.

- Collaborate with cross-functional teams to align operations with business goals.

- Analyze performance metrics and generate actionable insights to improve outcomes.

- Maintain a strong focus on customer satisfaction and service quality.

Qualifications and Skills:

- Education: Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.

- Experience: Proven experience in field operations, fleet management, field sales, or marketing operations.

- Experience in customer experience management is a plus.

- Strong leadership and team management capabilities.

- Proficiency in process optimization and re-engineering techniques.

- Excellent communication and interpersonal skills to foster team collaboration.

- Demonstrated problem-solving and decision-making abilities.

- Ability to thrive in a dynamic, fast-paced environment.

Why Join QDegrees?

At QDegrees, we foster a culture of innovation, collaboration, and growth.

As a part of our team, you will contribute to creating exceptional customer experiences while growing professionally in a supportive and fast-evolving environment