QBrainX - ServiceNow CSM Developer (4-8 yrs)

Role : ServiceNow CSM Developer

Experience Level : 5+ years

Job Location : Remote

Position Overview :

We are seeking an experienced ServiceNow Customer Service Management (CSM) Developer to join our team. The ideal candidate will have a strong background in ServiceNow CSM module development, implementation, and customization, with a proven track record of delivering high-quality solutions. This role requires a deep understanding of CSM functionalities, along with the ability to collaborate with cross-functional teams to enhance customer service operations.

Key Responsibilities :

- Design, develop, and implement ServiceNow CSM solutions that meet business requirements.

- Customize ServiceNow applications and create new modules as needed.

- Collaborate with stakeholders to gather requirements and translate them into technical specifications.

- Develop and maintain integration with other systems and applications.

- Ensure the performance, security, and scalability of CSM applications.

- Conduct testing and debugging to ensure quality and reliability.

- Provide support and troubleshooting for ServiceNow CSM issues.

- Create and maintain documentation for system processes and configurations.

- Stay up-to-date with ServiceNow releases and best practices to ensure the optimal use of the platform.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in ServiceNow development, with a focus on the CSM module.

- Strong understanding of ServiceNow platform architecture, data model, and development best practices.

- Proficient in JavaScript, HTML, CSS, and ServiceNow scripting.

- Experience with ServiceNow integration capabilities (REST, SOAP).

- Knowledge of ITIL best practices and frameworks.

- Excellent problem-solving skills and attention to detail.

- Strong communication and interpersonal skills to collaborate effectively with stakeholders.

- ServiceNow CSM certification is a plus.